We aim to ensure customer satisfaction while complying with UK consumer laws.
1. 14-Day Right to Cancel (Cooling-Off Period)
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods.
2. Returns Eligibility
To be eligible for a return:
- Items must be unused and in original condition
- Items must be returned in original packaging
- Proof of purchase is required
3. Non-Returnable Items
We do not accept returns for:
- Perishable goods
- Personal care items (for hygiene reasons)
- Custom or personalised products
4. Faulty or Damaged Items
If your item is faulty, damaged, or not as described:
- You are entitled to a full refund or replacement
- Contact us within 30 days of delivery
5. Refunds
- Refunds are processed within 5–10 business days after receiving the returned item
- Refunds are issued to the original payment method
6. Return Shipping
- Customers are responsible for return shipping costs (unless item is faulty)
- We recommend using a trackable shipping method
7. Exchanges
We replace items only if they are defective or damaged.
8. Contact for Returns
info@marketvibeandtrend.co.uk